Shipping Information

At MYPILATICS, we want your order to arrive quickly and safely.
 We process and ship all orders daily, ensuring that your Pilates equipment reaches you as fast as possible.

  • Carrier: UPS

  • Processing Time: Orders are typically processed and shipped within 24 hours after purchase.

  • Delivery Time (U.S.): Usually between 1–8 business days, depending on your location.

  • Shipping Cost:

    • Free shipping within the United States.

    • International shipping available (rates vary based on destination).

Once your order is shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Returns & Exchanges

We want you to love your MYPILATICS Reformer as much as we do.
 If for any reason you’re not completely satisfied, we offer a 15-day satisfaction guarantee from the date your order is delivered.

To qualify for a return:

  • The item must be in its original condition and packaging.

  • The return request must be made within 15 days of receiving the product.

  • Customers are responsible for securely packing the item for return.

Once we receive and inspect the item, we’ll issue your refund or exchange promptly

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 15 days of delivery.
 We’ll provide instructions and a prepaid return label if applicable, and either replace your item or issue a full refund.

How to Start a Return

  • contact@mypilatics.com